SUNUP

Support

Paloma Mail and Apunta Notes are made by Gonzalez Consulting LLC (Oklahoma, USA). One SunUp account — the same username — signs you in to both.

Need help? Email info@gonzalezcap.com — a person answers, usually within one business day.

Paloma Mail

Your account. New accounts are created with an invite code. Sign in with your SunUp username (the same one as Apunta Notes) — never an email address.
Connect a mailbox. Settings & mailboxes → Connect a mailbox, then type the address. Paloma finds the right servers for you.
- Google and Microsoft: sign in on Google's or Microsoft's own page. Paloma never sees that password.
- iCloud, Yahoo and most other providers: use an app-specific password from your provider (for iCloud: appleid.apple.com → Sign-In and Security → App-Specific Passwords).
A live window. Your mail stays with your provider. Everything you do in Paloma — read, archive, delete, move — happens in your real mailbox.

Waiting on me lists the people waiting for your answer. "Not needed" takes one off the list without touching the mail; "Show dismissed" brings it back.
Cards collect what to act on: receipts and bills, quotes, meetings, requests and packages. Every card can be dismissed, and "Dismiss all" clears the page (with Undo).
Businesses. Settings → Your businesses tells the assistant how to sort your mail; re-filing a conversation teaches it the sender.
Notifications are set per mailbox in Settings → Notifications.

Disconnect a mailbox in Settings: its saved sign-in and the assistant's notes for it are removed.
Delete everything in Settings → Delete my data (Paloma only, or your whole SunUp account). You can also email us and we'll delete it within 30 days.
The assistant runs on our own server; your mail is not sent to outside AI companies. See the Paloma Mail Privacy Policy.

Your account. The same SunUp username as Paloma, created with an invite code. Never an email address.
Record a meeting from the app, a widget, Control Center, Siri or the Action Button. Recording laws differ by state — tell everyone before you record (Apunta reminds you).
Write and scan. Handwrite with Apple Pencil or your finger, scan paper into PDFs, and add Word, Excel, PowerPoint and photo files to any note.

It keeps recording with the screen locked. Every 30 seconds a piece is saved on your phone and sent up.
Phone calls and other apps can pause a recording (iPhones don't let an app record during a call). Apunta tells you right away, picks back up by itself, and marks the gap — "📞 Call 1:16–1:22 · not in this recording". To keep the call itself, tap ⏺ on the call screen (iPhone saves it in the Notes app).
If a recording ever stops, you get an "Apunta stopped recording" notice, and the recording bar shows Resume now.
Your copy in the Files app: On My iPhone › Apunta Notes › Recordings holds each recording until it's safely uploaded and transcribed, then Apunta removes it. You can open, save or AirDrop it from there any time before.
Upload on Wi-Fi only: Settings → Uploads. On cellular, recordings wait on your phone; "Send now on cellular" in the sync sheet sends them anyway.
If your phone is low on space, the recording bar warns you. Apunta never stops a recording for that.

Record, write, type, file and search without a connection. The 📴 pill at the top shows what's waiting; it all goes up when you're back online. Tap the pill for the sync sheet.

Transcripts show each speaker on their own lines; tap any sentence to hear it.
Meeting notes are marked Draft — check them before you rely on them. What was said lists the key moments in the speakers' own words; tap a time to listen, and ✕ hides one you don't need.

Recordings are transcribed and summarized on our own server — not sent to outside AI companies, never used to train AI. See the Apunta Notes Privacy Policy.
Signing out removes your notes from that device (they stay in your account). Recordings that haven't uploaded yet stay on the phone and go up when you sign back in.
Delete your account in Settings → Your account → Delete my account, or email us and we'll delete it within 30 days.